EU
Returns and exchanges
Returns and exchanges within 14 days
You may request an exchange or return of goods of satisfactory quality within 14 days, excluding the purchase date, subject to applicable Ukrainian legislation. Statutory distance-selling rules also apply to online orders.
Condition of the goods
Goods must be unused and retain their appearance, consumer properties, seals and labels where supplied. Keep proof of purchase, including an electronic receipt.
How to request a return
- Contact the store manager with the order number, product name and reason for the request.
- The manager will provide the procedure and return shipping address. The store contact address is not necessarily the returns address.
- Pack the product securely for transport.
Faults or damage
If you find a defect, damage or an incorrect item, notify the manager and provide photographs where possible. Separate statutory quality and warranty rights apply; the 14-day period does not restrict these rights.
Statutory exceptions for goods that cannot be returned or exchanged apply where provided by law. These terms do not restrict consumer rights.
Return postage
For a return of a satisfactory product for reasons attributable to the buyer, including an unsuitable choice, the buyer pays return shipping. For a defect, damage or store error, contact the manager to agree the procedure and reimbursement according to the applicable rules and circumstances.
Refund timing
We refund the payment on the third day after receiving the returned goods. Contact the manager to agree the return and payment details.